Our TripAdvisor Reviews
“Amazing stay to explore Furano area!”
We had an amazing stay at Fenix West. We visited in Summer and explored the Furano area. The apartment is so spacious and was perfect for us, a family of 4. The space was fully equipped and has amazing views. The staff was incredibly helpful and gave us lots of recommendations on what to do and where to eat. We can highly recommend this property!
Trail02794448528 | July 2025
“Fantastic ski stay at Fenix West”
We had a fantastic stay at Fenix West in Furano. The staff could not have been more helpful with local information and restaurant reservations, as well as running us to local restaurants. All the staff were great, but special shout out to Jess, Katie and Felicitas. We had a 2 bedroom apartment and it was fantastically kitted out with everything we could need. The bathroom was great - shower nice and powerful, and the heating/aircon worked well. Also the hotel was really well located in relation the ski slopes - a 1 min walk away. Some great restaurants and food trucks within walking distance also. We'd definitely go back!
Vicky | February 2025
HEAR from OUR GUESTS
Our Guestbook
R E V I E W
“Could imagine staying here for a while”
Nice modern decor which came with free parking. Could imagine staying here for a while since it was such a comfortable stay and came with common work spaces. Great service from Nakajima san! We had some problems with the laundry’s washer and needed to call and trouble her after the front desk was closed. She was so willing to help us despite being off duty. Ms Fu speaks multiple languages and has a good memory. We requested for several items at the front desk and she did not left out anything ! We expected there might be some missing items since this is what we often experienced in other hotels. Thank you ladies! It would be wonderful if there are vending machines to sell drinks and food like sandwiches or simple meals. There is a convenience store about 200 metres down the slope but nothing beats the convenience of vending machines without the need to step out of the hotel!
Kuek Siong W. | September 2025
R E V I E W
“It was brilliant.”
Came in summer to use it as a base for exploring Furano and it was brilliant. Massive rooms with a kitchen and good heating/cooling. Convenient location and free parking. Staff were super friendly and gave great recommendations for the area.
Bent Zent | September 2025
R E V I E W
“We'll definitely be back in the winter!”
The hotel's facilities and ambiance are amazing! The staff, Jessica, was very friendly and helpful! We'll definitely be back in the winter!
Annie | August 2025
R E V I E W
“Looking forward to coming back”
Very nice room - spacious, clean, fully equipped with kitchenware and laundry. Every staff I met was super friendly and helpful - making restaurant reservations, recommending local festival timings, even advising on must-arrival produce for our next stop to Shiraoi. Already looking forward to coming back or staying at other Nisade properties.
Rachel Yu | August 2025
R E V I E W
“Calm and Comfortable getaway”
We stayed at Fenix West in a 3-bedroom unit as a family of five and had a peaceful, relaxing stay. The area is quiet and a bit removed from the hustle and bustle, which we appreciated. There isn’t much around, but there is a Lawson about 700 meters downhill for basic needs. Special mention to Dorothy at the front desk—she was fantastic! Always smiling, very approachable, and incredibly helpful throughout our stay. She gave us great recommendations for dining and assisted with reservations and arranging transportation. Her warm and accommodating service really made a difference. Would definitely recommend for families looking for a calm and comfortable getaway
One thing to note if you’re visiting in summer: the sun rises as early as 4 a.m., and the dining room window doesn’t have a full blackout curtain. One of the bedrooms faces the sun directly, so it got quite bright early in the morning. It didn’t ruin our stay, but light sleepers might want to bring an eye mask or ask about curtain options.
Mia Celeste | July 2025