ABOUT Fenix West

Complimentary Concierge Service with our Guest Experience Team, including arrangement of airport transfers, ski & snowboarding essentials (lift passes, lessons, gear rental), other snow activities, car hire, and restaurant reservations. 

Upon check-in, there will be complimentary tea, coffee, sugar, body soap, hand soap, shampoo, conditioner, tissues and cleaning products.

Check-in: 3:00 PM.

• Copies of passports and credit card details for the security deposit are required at check-in.

Check-out: 10:00 AM.

• All luggage and personal belongings must be removed from rooms by the check-out time.

Kindly note that late check-outs are not available during Peak Season (01 December to 31 March). Should there be a late check-out available, late check-out fee may apply. 

Early check-in/late check-out requests will be subject to availability on arrival/departure to the property outside of Peak season (01 April to 30 November).

Extra person (6 years old and above) counts toward maximum occupancy allowed for each accommodation. 

A child 5 years old and below can stay for free in existing bedding.

Extra bedding for infants (5 years old and below) is a baby cot/futon and highchair at JPY 5,000 per child for every 4 nights.

Extra person (6 years old and above) fee of JPY 7,000 per person per night is applicable when occupants exceed the standard occupancy for the respective unit. An extra futon will be arranged in the living room and not in the bedrooms due to limited space.  

In the situation that an extra guest stays for only part of the nights booked, the extra person fee still applies for the total nights of the group stay. 

No extra bed allowed in the Superior Hotel Room and 1 Bedroom Suite units.  
 

Bedding may be flexible in the accommodation, but varies from bedroom to bedroom. 

Bedding will be arranged in the standard bedding configuration unless specified otherwise in writing to  reservations@nisade.com at least 14 days prior to arrival date. Last-minute bedding changes shall be subject to a surcharge. 

Where the bedding configuration is not supplied within the required time-frame or is incorrect on check-in and needs to be changed, an amendment fee per bedroom will be charged.  

Service Clean: every second day of your stay, which includes towel change, bed making and garbage removal.  

Mid Stay Clean: every fourth day of your stay, which includes Service Clean, full linen change and vacuuming of the apartment for guests staying 5 nights or more. 

Extra cleaning is available on request at an additional charge but is subject to availability. Please contact our Front Desk team for more details. 

Guests accept responsibility for damage to the property, the room (including common areas), fittings, furniture, keys and other properties caused during their occupation, including any consequential losses incurred. 

No smoking is allowed in the property (includes balcony areas). Guests who smoke will be liable to pay a JPY 100,000 fine for Hotel room and 1-3-bedroom apartments, and JPY 500,000 for Penthouses. Additional damage charges may apply to compensate later guests who are affected by the smell of smoking or the owner of the property for bookings that need to be relocated to a different property.

No pets are allowed at any accommodation, either inside, outside or remaining in vehicles parked at the accommodation. 

Parking spaces are limited and available on a first-come, first-served basis, especially during the winter season. We kindly recommend submitting your request in advance to help us accommodate you.